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January 28, 2011 by Dianne Shaddock Leave a Comment

Top 8 Discrimination in the Workplace Charges – Employer’s Guide

Top 8 Discrimination in the Workplace Charges – Employer’s Guide

That’s approximately how many discrimination in the workplace charges were leveled against employers in 2010, according to the Equal Employment Opportunity Commission (EEOC). Here’s a rundown of the group’s statistics on discrimination in the workplace allegations,…

Filed Under: Dealing with Difficult Employees, Diversity, Employment Law, Managing Employees, Recruitment/Interviewing/Hiring, Supervisor Tips and Strategies Tagged With: Discrimination in the workplace, Discrimination in the workplace statistics, hiring practices

January 19, 2011 by Dianne Shaddock Leave a Comment

Are Your Employees Scaring Your Customers Away? Teaching Customer Service

Are Your Employees Scaring Your Customers Away?  Teaching Customer Service

What is good customer service and how do you teach good customer service to your employees? This post is one of my personal favorites. I wrote it based on an experience that I had last year when I decided to try a new Ophthalmologist.

Filed Under: Dealing with Difficult Employees, Employee Performance Tagged With: difficult employees, help with managing employees, Management Best Practices, quality customer service, Retaining customers, teaching customer service, what is good customer service

January 15, 2011 by Dianne Shaddock Leave a Comment

ESBHR Podcast Interview: People Management Tips– Employee Loyalty and Retention

ESBHR Podcast Interview:  People Management Tips– Employee Loyalty and Retention

Are employee retention and employee loyalty non-existent within your company?  Do you need tips on how to build employee loyalty? The podcast The Loyalty Factor , “People Management Tips — Employee Loyalty and Retention” featuring Dianne Durkin will help you to recognize why employee engagement and employee loyalty is critical for your business.  You’ll get […]

Filed Under: Dealing with Difficult Employees, Employee Retention & Engagement, Employee Turnover, Managing Employees, Podcast Tagged With: Employee loyalty, employee management, Employee Retention, managing difficult employees, people management, recommended management books

January 6, 2011 by Dianne Shaddock Leave a Comment

Sexual Harassment of Men – More than a Workplace Joke

Sexual Harassment of Men – More than a Workplace Joke

Sexual harassment in the workplace is a women’s issue, right? Not necessarily. In fact, federal civil rights laws provide protections for both men and women working in a hostile work environment, according to a recent appeals court ruling.

Filed Under: Dealing with Difficult Employees, Employment Law, Managing Employees, Policies and Procedures Tagged With: Sexual Harassment

December 9, 2010 by Dianne Shaddock Leave a Comment

Staying a Step Ahead of Workplace Violence With Prevention– A Management Checklist

Staying a Step Ahead of Workplace Violence With Prevention– A Management Checklist

We live in a world where it sometimes feels like the threat of violence is ever present. Violence in the workplace is an unfortunate and scary extension of this alarming trend. What is workplace violence exactly?

Filed Under: Dealing with Difficult Employees, Managing Employees, Policies and Procedures, Supervisor Tips and Strategies, Workplace Safety Tagged With: workplace violence and safety

November 30, 2010 by Dianne Shaddock 1 Comment

The Consequences for Supervisors Who Ignore Poor Employee Performance

The Consequences for Supervisors Who Ignore Poor Employee Performance

I don’t know too many people who enjoy confrontation. Sometimes it may feel easier to just ignore or excuse a difficult employees’ behavior with the promise to yourself that you’ll deal with your employee’s bad behavior the ‘next time’ the behavior occurs in the workplace.

Filed Under: Dealing with Difficult Employees, Managing Employees Tagged With: best management practices, Help With Difficult Employees, help with problem employees

November 16, 2010 by Dianne Shaddock Leave a Comment

Managing Employees: Five Employee Issues That Lead to Chaos In The Workplace

Managing Employees:  Five Employee Issues That Lead to Chaos In The Workplace

Managing employees can be a wonderful experience when you have employees who understand the importance of being team players, who follow through on assignments, and who maintain a level of professionalism in the workplace.

Filed Under: Dealing with Difficult Employees, Managing Employees, Supervisor Tips and Strategies Tagged With: managing employees, managing staff

November 11, 2010 by Dianne Shaddock Leave a Comment

Don’t Be Afraid of the Disabled Job Candidate

Don’t Be Afraid of the Disabled Job Candidate

Many employers are uncomfortable with considering physically disabled candidates for job openings. It’s the one form of hiring discrimination that seems to be the hardest to overcome. I once heard someone liken being disabled with being an invisible minority.

Filed Under: Dealing with Difficult Employees, Diversity, Employment Law, Managing Employees, Recruitment/Interviewing/Hiring, Supervisor Tips and Strategies Tagged With: disabled job applicant, Diversity and Inclusion, Diversity Recruitment, employment discrimination, employment tip, Hiring Best Practices

October 13, 2010 by Dianne Shaddock Leave a Comment

Help– How Do I Fire My Employee?

Help– How Do I Fire My Employee?

Sometimes the best way to understand a situation is to learn from similar experiences. The following story is a hypothetical situation of an employer who needs to think about the best way to end a working relationship because of attendance issues.

Filed Under: Dealing with Difficult Employees, Firing/Disciplinary Actions, Managing Employees, Policies and Procedures, Supervisor Tips and Strategies Tagged With: Firing Employees, help with problem employees, HR Tips, Management Best Practices, retention policy

September 28, 2010 by Dianne Shaddock Leave a Comment

Do You Avoid Dealing With Difficult Employee Issues?

Do You Avoid Dealing With Difficult Employee Issues?

Managing employees isn’t easy, even when you’re not faced with difficult employee issues. Taking action when there are inappropriate situations with your staff in the workplace is all part of the supervisory role. voiding difficult work place issues creates–

Filed Under: Dealing with Difficult Employees Tagged With: conflict resolution in the workplace, dealing wit difficult employees, dealing with difficult staff, managing difficult employees, supervising difficult employees, tips for dealing with difficult people

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