Employee issues are not always so transparent. But, if you are wondering why an employee who had so much promise when you first hired them seems to be floundering, be sure that you are not contributing to their inability to be successful in the role.
Are Your Employees Scaring Your Customers Away? Teaching Customer Service
What is good customer service and how do you teach good customer service to your employees? This post is one of my personal favorites. I wrote it based on an experience that I had last year when I decided to try a new Ophthalmologist.
The Five Traits of Successful Supervisors– Revisited
I’ve worked with dozens of supervisors over the last several years and have found the five traits that follow to be consistent behaviors with those supervisors whom I considered to be the cream of the crop. These are the leaders who consistently receive high praise and respect…
Revolving Door Syndrome-Tips on Retaining Your Employees
It’s natural that you’d want to do everything possible to retain employees. Given the amount of time spent finding, hiring and training a new employee, it’s in your best interest to keep employees engaged and interested in your job for as long as is reasonably possible…
10 Helpful Tips When Dealing With Difficult Employees
Confrontation in the workplace in the form of a difficult employee brings with it its own set of unique challenges. Managing difficult employees can be a problem that can leave even the most seasoned manager shaking in their boots. Based on this discomfort, the manager often takes…
A Manager Is Only As Successful As Their Most Challenged Employee
A very wise person once told me that “A mother is only as happy as her saddest child.” If I were to apply this sentiment to the workplace, I would say that “A manager is only as successful as their most challenged employee.” A surefire way to identify the best managers in an organization…
Recent Comments