Based on my consultations with supervisors at all levels, supervisors dislike dealing with conflict and difficult workplace issues more than just about any other aspects of their jobs. How do you learn to deal with a variety of difficult employee issues in a way that doesn’t make a bad situation even worse?
Performance appraisals are often seen as a tedious part of managing employees. Most supervisors actually dread the once a year “write” of passage; especially when they have several employees to review. Although employee reviews are often viewed as being as exciting as getting a tooth extracted without medication…
What is good customer service and how do you teach good customer service to your employees? This post is one of my personal favorites. I wrote it based on an experience that I had last year when I decided to try a new Ophthalmologist.
Most of our lives are consumed by our careers; next to the relationships that form a part of our lives, our career is the one thing that takes up most of our time, energy and effort. Careers are more than just ways to earn money – very often, they define who you are and how your life turns out.