Just My Opinion

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Here’s an interview where the tables are turned and I’m the one actually being questioned!

I was fortunate to be featured on Money Matters at Mind Your Own Business, (MYOB) Radio, WBNW 1120 AM in Massachusetts.   We discussed the work that I’m currently doing in human resources in diversity and my HR work with small businesses  as well as my entrepreneurship activities such as Easy Small Business HR.  For those of you who follow my blog and podcast, you’ll also learn a few surprises along the way about my small business ventures…

Enjoy, and thank you for your continued support!

Get more tips on interviewing, hiring, managing and engaging your employees. Dianne Shaddock is the President of Easy Small Business HR, Employee Hiring and Managing Tips and the author of the eGuide, “How To Supervise:  What Your Boss Never Told You Before You Took the Job“, A Step-By-Step Guide For New and Seasoned Managers.


 

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I know.  You’ve heard me tackle this subject before on my blog.  But it’s a topic worth revisiting  You have to take the bull by the horns and develop the skill of dealing with confrontation.

When you manage employees, it’s  the most important part of your job.  Ignoring problems has far reaching business impact.

Yet the one thing that I’ve found that has been consistent over my years of coaching managers on how to manage is the fear of dealing with difficult employees, or difficult workplace situations directly.

I recognize that confrontation at almost any level is very difficult for most supervisors.   Most of us care about what others think of us.  We want to be liked and respected.  It’s hard to be the “bad boss”.  It’s even harder to have to deal with someone who might be confrontational, argumentative, even intimidating.

As you’ve likely experienced if you’ve managed employees for any length of time, ignoring even the most minor issues can create larger problems:

* Issues doesn’t go away and can actually become even more complicated and harder to tackle.

* Employee morale is affected.

* Your best employees almost always become resentful and unhappy.  You won’t always know that they are resentful or unhappy because they won’t tell you in most cases.

* Turnover increases

* Work productivity is reduced

* Perception of you as a leader is negatively impacted

The first step is to make the decision that you will address problems when the issue occurs and that you won’t shy away from delivering difficult messages.

So Just How Do You Manage Difficult Employees? Tips On How To Deal With A Difficult Employee, or Issue

The next step is to develop a plan of action that will make it more comfortable for you to tackle these issues.  For example, when you know that you’ll need to make an employee who is consistently late for work aware that this has become an issue, write down:

* What the issue is

* The pattern of behavior that you’ve observed over time

* The business or workplace impact of the behavior

* Your expectations and action steps that your employee needs to take to resolve the issue

Use the information from your bullet points as your talking points when you have your conversation with your employee.

I’ll be sharing more information soon on a step by step action plan for managers at all levels that will assist you with dealing with difficult situations; including how to have the difficult conversation and specific “talking points” based on a variety of possible workplace issues that will help you with having that difficult conversation.

In the meantime, make a promise to yourself to take steps to address issues immediately.

Contact me if you have a difficult situation that you’d like for me to include in my step by step plan that I’ll be developing just for you:

DianneShaddock@EasySmallBusinessHR.com

Be sure to put: “Difficult Situation Coaching” in the subject line.

To your success!

Get more tips just like this without leaving your desk.  Go to TipsonManagingEmployees.com for your weekly Employee Hiring and Managing Tips email.

 

Dianne Shaddock is the Founder of Easy Small Business HR, Employee Hiring and Managing Tips.  Through the Employee Hiring and Managing Tips podcast, blog, and weekly ‘quick tips’  e-newsletters,  Dianne offers expert advice on how to make better hiring decisions, manage difficult employees, develop employee policies, motivate staff, and so much more.   No stuffy, corporate HR policy lingo; but straight forward, easy to understand and implement advice for businesses just like yours.  Stay ahead of the curve and go to Easy Small Business HR for more tips on how to hire and manage your staff effectively.

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“Have you seen the article that highlights why human resources is skipping over unemployed job applicants in favor of employed job applicants?”  “Is this really what HR people are doing?”

This was the question posed to me by a very talented, extremely professional, yet unemployed colleague.

Is this really what HR people are doing?”

I had not read the article before the question was posed to me.

The article, “Out Of Work Job Applicants Told Unemployed Need Not Apply” is all the buzz for those who have seen it in HR circles. It was even shared in an HR group that I’m a member of on Linked In.

I read the article. It describes how companies are posting job listings with the caveat that the unemployed “need not apply” and that this sentiment is growing more popular among recruiters.

As an HR professional and as someone who has recruited, assessed, interviewed and hired, 100′s of employees, the article really touched a nerve.  It made me step back and take a look at my hiring practices.  Do I have a bias against the unemployed?

I’d like to think that I’ve assessed every qualified job applicant fairly, but wouldn’t we all like to think this way?  What if I, or the hiring managers I’ve supported have held some type of conscious or subconscious bias and what factors are driving the bias?  The article provoked some soul searching on my part.

A lively discussion from HR professionals ensued on Linked In.  It seems that the majority of commentators felt that this bias does not exist or that it is extremely rare.

I too joined the conversation on Linked In:

“Unfortunately, so many companies use budget cuts as an excuse to lay off their underperforming workers instead of laying off workers based on the job that they perform and how that role impacts the business.

It has become easier for some not to manage and choose to layoff underperforming workers rather than dealing with performance management.

With these types of practices, it’s not surprising that you have situations where HR and hiring managers alike are becoming distrustful of the candidate pool.

We as HR practitioners should continue to conduct thorough interviews and thoroughly check references for all potential candidates.  We should be using our networks to learn as much as we can about candidates that we are considering and not pre-judge candidates before we have done our homework. And, we should be making sure that we are managing our underperforming employees with the goal of improving performance and behavior within our organizations instead of ignoring issues and taking the easy way out when it’s time to eliminate staff.

There are a lot of really good people out there who are unemployed and we are doing them a disservice if we are writing them off even though they are qualified on paper for job opportunities.

Even poor performers deserve a second chance as sometimes it’s a situation of job fit, or conflicting styles between the supervisor and the employee that results in an employee being labeled a poor performer.

I’m sure I’m preaching to the choir in most cases, but I feel strongly that we need to take the reigns as HR professionals and do the right thing for our job candidates.”

This is essentially my response to my very talented, yet unemployed colleague.

Just my opinion.

Dianne Shaddock is the Founder of Easy Small Business HR, Employee Hiring and Managing Tips.  Through the Employee Hiring and Managing Tips podcast, blog, and weekly ‘quick tips’  e-newsletters,  Dianne offers expert advice on how to make better hiring decisions, manage difficult employees, develop employee policies, motivate staff, and so much more.   No stuffy, corporate HR policy lingo; but straight forward, easy to understand and implement advice for businesses just like yours.  Stay ahead of the curve and go to Easy Small Business HR for more tips on how to hire and manage your staff effectively.

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I’ve always found it interesting that there are managers who exude confidence when dealing with department heads or other senior leaders.  These managers can develop strategic initiatives that take their company to the next level of success.  Yet, some of these same managers are ineffective when it comes to facing and then dealing with difficult employee issues in the workplace.

Confrontation isn’t everyone’s forte, but when you are charged with leading and managing employees, you can’t cherry pick the problems that you want to deal with.  You have to engage each situation head-on.

Taking on a leadership role means stepping up to the plate and managing not only the operational aspects of a department but also the human component.  This includes tackling employee issues when they occur and coming up with strategies to communicate and address the specific problem with the employee.  Being a leader means taking a stand that is often difficult or unpopular.

What’s your perspective?

Dianne Shaddock is the Founder of Easy Small Business HR, Employee Hiring and Managing Tips.  Through the Employee Hiring and Managing Tips podcast, blog, and weekly ‘quick tips’  e-newsletters,  Dianne offers expert advice on how to make better hiring decisions, manage difficult employees, develop employee policies, motivate staff, and so much more.   No stuffy, corporate HR policy lingo; but straight forward, easy to understand and implement advice for businesses just like yours.  Stay ahead of the curve and go to Easy Small Business HR for more tips on how to hire and manage your staff effectively.

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